Same problem, three shapes: repetitive work that swallows the week. Here's how I take each one off yours.
The documents you write again and again — built from your own templates, so the first draft is right and you just check and send.
The answers buried in your files — one place to ask, with answers pulled straight from your own documents.
The inbox that never stops — sorted and drafted, so nothing sits waiting or goes cold.
Which document do you rewrite from scratch most? Start with Documents.
Does the same question always hit your best person? Information frees the most valuable time.
Do enquiries sit over the weekend? Communications stops the leak.
Pick the one that made you nod. We time it now, build it, and time it again.
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